Visitors’ needs and expectations change rapidly in line with global tourism trends.
The lifelong training of hotel executives and staff is of utmost importance when providing high quality hospitality services.
For every single job in a hotel business special skills and knowledge are required.
Innfaith Hospitality provides high quality training and education services. Indicatively, we mention:
- Methods of optimising staff productivity
- Development and implementation of efficient sales techniques
- Practical training in providing personalised service for the Front Office, Food and Beverage, Housekeeping Departments
- Creating unique, personalised guest hosting experiences that lead to recurrent customer base (Guest loyalty)
- Phone calls answering, Social Media and website management, increase of direct bookings/sales, reduction of commissions to third parties
- Establishment of loyalty within the first few minutes of interacting with the visitor.
- Managing special requests and customer complaints